Return Policy
You may return any item within 30 days of delivery for a full refund, less the shipping fee.
Return in a well packed box with your name, address, phone number and order number if available. Do not send in a manila envelope or other packaging the Post Office or shipper will damage. If returning a product with a free gift, include the free gift unless you wish to purchase it separately. Return all products included in a skin care bag and the bag if applicable.
Important: Save your return tracking number until your refund has processed into your credit card account.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a quicker refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Products back in stock late summer 2025. Skin911 is on hiatus, see you then!